Returns & Refunds

At Betty Fruits, your satisfaction is our top priority. We take pride in delivering the freshest fruits and vegetables, but we also understand that sometimes things may not go as planned. Our Returns & Refunds Policy ensures that you shop with confidence.

Returns Policy

  • Fresh Produce Guarantee – If your order arrives damaged, spoiled, or not as expected, please notify us within 24 hours of delivery.

  • Eligibility – Returns are only accepted for items that are defective, spoiled, or incorrectly delivered. Due to the perishable nature of fresh produce, we cannot accept returns for products that were handled or stored incorrectly after delivery.

  • How to Return – Contact us via phone, WhatsApp, or email with your order details and photos of the affected items. Our team will guide you through the process.

Refunds Policy

  • Refund Approval – Once your return request is reviewed and approved, we will issue a refund, replacement, or store credit depending on your preference.

  • Refund Method – Refunds will be processed via the original payment method or credited towards your next order.

  • Processing Time – Please allow 3–5 business days for refunds to reflect in your account.

Exclusions

  • Returns are not accepted for items reported after 24 hours of delivery.

  • We do not accept returns for items that have been opened, consumed, or improperly stored by the customer.

Our Promise

At Betty Fruits, we stand behind the quality and freshness of every product. If something is not right, we’ll make it right—because your health, happiness, and trust mean everything to us.

✨ At Betty Fruits, we make sure your healthy lifestyle is supported with produce that’s always fresh, well-packaged, and delivered with care.

Contact Us

📞 For Returns & Refund Assistance
Telephone / WhatsApp: +27 074 220 6578
Email: info@btfruitmarket.co.za | bettyfruitmarket@gmail.com